I’ve been having a lot of trouble getting online, and once I do get online, being able to do things without freezing up and having to start over again. So two days ago, I went over to the place that we get our online service from. I told them the problem, and they said they would give me a new plug in card. But, as is usual, they don’t have any in stock…they will mail it to me. Now remember, never once did they question the fact that this wasn’t even my account.
Today, I received the plug in card. I uninstalled the program, then reinstalled it, then plugged in the card. All set to go you say…WRONG!!! I try to go online and get nothing. So I try to close out this white screen and again nothing. After lots of poking at that X, I finally got something. Would I like to pay $15 a day or sign up for a new contract? WTF???!!! We have a contract. When it expires, I doubt we will renew it. This online service is terrible.
So now lets call that handy 800 number and see what they have to say. After pressing numerous prompts, I finally get a real live human being. I answer all the verification questions correctly only to be told that they can’t help me because my name isn’t on that account.
“You are kidding me, right?”
“No, I’m sorry, but I need permission from the owner of the account to speak to you.”
So I give her the junkyard number, and what happens? Whoever answered the phone told her JE wasn’t in. So now I have to call John to find out where JE is.
“He’s right here.”
“Let me talk to him.”
I tell him what’s going on and to answer the phone when this person calls back.
Now, we have this all straightened out, and here’s what the problem was. THEY forgot to put in the new serial number.
Stupidity just burns my butt. If you can’t do your job, QUIT. Give it to someone who can.
BTW…I could have had them call Eric. They would have never known who they were talking to.
This new card is just as bad as the other one. Still slow and freezing up.